Could not create a new package one step

Hi Nehme, Is this 500 error intermittently or consistently? If you can reproduce the same error, could you provide with the payload and document? Or if it only happens very occasionally, you could provide with the creation time, so that I could create a support ticket for you and R&D team can investigate into the backend log. Duo

Hello Duo, It happen for one package only today was trying to create. How I can provide you the payload ? I am using SDK.NET Thanks, Nehme

Hi Nehme, Because you were calling CreatePackageOneStep(), so you probably won't have a package ID. Is this an issue your client report you? Could the user successfully create a package with a second try? Any timestamp of when this creation error happened that your log catches? Duo

Hello, Even if I use CreatePackage still I am getting errors. Could not upload documents to package. Exception: The remote server returned an error: (500) Internal Server Error. HTTP POST on URI https://apps.e-signlive.ca/api/packages/qBwNUAiFgBnSC-qwf4DbtJpkyZU=/documents. Optional details: {"technical":"EsepCommand failed and no fallback available.","messageKey":"error.internal.default","message":"Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team.","code":500,"name":"Unhandled Server Error"} Time for this error now : 2019-03-25 14:58:14.513 Thanks, Nehme

Hi Nehme, Is there any chance that you could use web monitor tools like Fiddler to fetch the outbound POST request (in either Production or Develop environment)? Or if you can't do that, you could share your code snippet & document to [email protected] without sensitive information, I would test at CA production environment for you. At the same time, I will create a support ticket for you including all the details, so that our R&D team could investigate into the log. Duo

Hello Duo, Thank you for your support. We have solved the issue. Thanks Nehme