xxie01 | Posts: 11

signer can not cancel for the Confirm dialog, always Accept

0 votes
when signer clicked on the 'Click to Sign" , the status changes to 'Accepted', even when he click "Cancel", it is still Accept

Attachments
Duo_Liang | Posts: 3776

Reply to: signer can not cancel for the Confirm dialog, always Accept

1 votes
Hey xiaojun, This is an expected behavior because there's a two-step process in OSS e-Signature flow, and signatures won't be valid until the document was confirmed. By default, if you didn't click the cancel button of any signature, document will automatically be confirmed after all signatures are signed, whereas if any one of the signature was canceled, a confirm button would shown on the toolbar. Signers can choose to opted-out/declined at this moment. And if they confirmed the document, signing date will take the time when document was confirmed. Hope this could help! Duo

xxie01 | Posts: 11

Reply to: signer can not cancel for the Confirm dialog, always Accept

0 votes
That makes sense. Thanks, Liang

Hello! Looks like you're enjoying the discussion, but haven't signed up for an account.

When you create an account, we remember exactly what you've read, so you always come right back where you left off