Upload editable PDF for eSign

Community User | Posts: 8831

Upload editable PDF for eSign

Tuesday, December 10, 2019 at 10:37am

Hi, Can we upload editable PDF for eSign? I am currently getting an error when doing so? Or is there an option to auto flatten in OneSpan? Thanks. Srini.

December 10 Created

March 20 Last Updated

6 years ago Last Reply

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Duo Liang | Posts: 3778

Reply to: Upload editable PDF for eSign

Wednesday, December 11, 2019 at 03:52am

Hi Srini, Can you share the error message you were hitting? If there's no sensitive information, please also share the PDF. Theoretically, OneSpan Sign doc engine was able to flatten the interactive PDF including fillable fields. However, there might be some specific security settings in the PDF that prevents the doc engine to process the document. So it will be easier if I can use the same document to investigate the issue. Duo

Community User | Posts: 8831

Reply to: Upload editable PDF for eSign

Wednesday, December 11, 2019 at 04:52pm

PFA the document...

Community User | Posts: 8831

Reply to: Upload editable PDF for eSign

Wednesday, December 11, 2019 at 04:54pm

PFA the file in zip ..

Duo Liang | Posts: 3778

Reply to: Upload editable PDF for eSign

Thursday, December 12, 2019 at 03:38am

Hi Srini, Thanks for the sharing, I received the PDF (i detached it from your reply for you). However, the PDF itself looks quite normal: there's no editable forms and I can successfully upload it to a package.

Could you upload the PDF through web portal (https://sandbox-gov.esignlive.com/esl) and share the screenshot if there's any error message be displayed? Duo