How does someone get on the blacklist and how to you get them off, this is causing major issues for our business. How do I get a list of email addresses that are on the blacklist.
You can report your issue to our support team ([email protected]) and our support agencies will help you check your package status and try to pinpoint the cause.
Duo
Duo LiangOneSpan Evangelism and Partner Integrations Developer
Reply to: blacklist
Monday, June 1, 2020 at 09:25amHi Lori,
When you said blacklist, do you mean that some signers/emails can't receive signing emails?
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: blacklist
Monday, June 1, 2020 at 09:42amYes that's correct.
Reply to: blacklist
Monday, June 1, 2020 at 09:53amHi Lori,
You can report your issue to our support team ([email protected]) and our support agencies will help you check your package status and try to pinpoint the cause.
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: Hi Lori, You can report…
Tuesday, June 2, 2020 at 07:28amWhere in the onespan documentation can I find detailed information on how this blacklist process works.