I'm trying to create a new template using a PDF and inserting the "check box". When a user goes to use the template the check boxes no longer appear.
July 15Created
July 15Last Updated
4 years agoLast Reply
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Duo_Liang | Posts: 3776
Reply to: check box
Wednesday, July 15, 2020 at 02:28pm
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Hi Lori,
What if you created a package out of this template from your own account, can you see the check boxes? Also, is it possible to share the template ID? It's in the route of the URL, in format of "https://sandbox.esignlive.com/a/template/LPjKz7TPmYxxxarp-8CU58="
Duo
Duo LiangOneSpan Evangelism and Partner Integrations Developer
I pulled the package JSON through support team and can create such a template with the same layout. When the package sent out, the signer 1 can see the three checkboxes on the second page.
Please note that the second signer won't see the checkbox because the fields are not associated to him/her. And after selection, the check box only stamps a "X" to the document, without the border.
Duo
Duo LiangOneSpan Evangelism and Partner Integrations Developer
Reply to: check box
Wednesday, July 15, 2020 at 02:28pmHi Lori,
What if you created a package out of this template from your own account, can you see the check boxes? Also, is it possible to share the template ID? It's in the route of the URL, in format of "https://sandbox.esignlive.com/a/template/LPjKz7TPmYxxxarp-8CU58="
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: Hi Lori, What if you…
Wednesday, July 15, 2020 at 02:34pmhttps://sandbox.esignlive.com/a/template/xYzGbrbOF2ylDkM4UJRf0ZweGwU=
I see the checkboxes when I'm setting up the template but when you send it out they don't appear.
Reply to: check box
Wednesday, July 15, 2020 at 02:57pmHi Lori,
I pulled the package JSON through support team and can create such a template with the same layout. When the package sent out, the signer 1 can see the three checkboxes on the second page.
Please note that the second signer won't see the checkbox because the fields are not associated to him/her. And after selection, the check box only stamps a "X" to the document, without the border.
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer