Copy Tool Not Successful
Thursday, July 30, 2020 at 05:14pmI was running the Copy tool to copy two templates Michigan Treasury Power of Attorney and Michigan Treasury Power of Attorney with Spouse and I keep getting this error. I tried copying All templates and 37 of 41 did copy over successfully.
Here is the error
i-3JYFFl2Kolxqx5_kkXRoiHc7o= : https://sandbox.esignlive.com/api//packages : {"messageKey":"error.notFound.groupNotFound","technical":"Group with UID 6740d9a2-cc29-427c-a6c5-b8c21c6b958a was not found","message":"The specified group cannot be found.","code":404,"name":"Resource Not Found"}
BoCpb1E9Gi-idQxStMbUsrW1X70= : https://sandbox.esignlive.com/api//packages : {"messageKey":"error.notFound.groupNotFound","technical":"Group with UID 6740d9a2-cc29-427c-a6c5-b8c21c6b958a was not found","message":"The specified group cannot be found.","code":404,"name":"Resource Not Found"}
Reply to: Copy Tool Not Successful
Friday, July 31, 2020 at 06:18amHello Sam,
From the error message, it seems in your template, there's a group signer in your template, and you don't have a group with the same ID in your new account. Considering group ID is always assigned by OneSpan Sign system, I doubt it's possible to create a new group with the same ID. So can you do a quick test that:
(1)in your template, change the group signer to a placeholder
(2)copy template
(3)in the new account, create a group
(4)in the original and the copied template, switch the recipient type back to group signer.
Let me know if this works for you.
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: Hello Sam, From the…
Friday, July 31, 2020 at 01:04pmThat was the problem!
Thanks you very much!!!! One question - What does it mean regarding the question - Do you want to upload original Document?