Shashikant

Integration with Pega - failed to retrieve session - unauthorized

0 votes

Hello,

I am integrating with Pega and configured everything as per guide. But getting below error. I am passing API Key from my login as "Basic"+"XXXXXX" and using endpoint as - https://sandbox.esignlive.com/api/packages

Also tried with endpoint - https://sandbox.esignlive.com/api

{"messageKey":"error.unauthorised.noSession","message":"Failed to retrieve Session","code":401,"name":"Unauthorized"}

Can someone help me with this?


Reply to: Integration with Pega - failed to retrieve session - unauthorized

0 votes

Hi Shashikant,

 

Can you have a quick try adding a space between "Basic" and your API Key? Please let me know if it still doesn't work for you.

 

Duo

 

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to: Integration with Pega - failed to retrieve session - unauthorized

0 votes

Hi Duo, I tried by adding a space but still getting same error.


Reply to: Integration with Pega - failed to retrieve session - unauthorized

0 votes

Hey Shashikant,

There should definitely be a space so that it's "Basic YOUR_API_KEY". Also, you'll want to check the OS_NewPkgRequestPOST Data Transform that your application is using and make sure that the "Sender" section isn't filled out with any sender info for someone that isn't a Sender in your OneSpan Sign account. If you're trying to send on behalf of the main account, you could just disable this section of the transform. Let me know.

- Michael

Director, Partner and Developer Technologies, OneSpan

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