wendyguo | Posts: 74

exchange two signer email address in an package is not allowed

Wednesday, November 18, 2020 at 02:07pm
0 votes

Hi

 

I successfully create a package with two signers: Signer 1 has email address [email protected] and signer 2 has email address [email protected]. The I try to switch these two signers email by update Signer 1 email address to [email protected] and signer2 email address to [email protected]. But this update fails. Looks like this update is not allowed. My env is 11.25. Could you please confirm it?

Thanks

Wendy

Duo_Liang | Posts: 3776

Reply to: exchange two signer email address in an package is not allowed

Wednesday, November 18, 2020 at 02:15pm
0 votes

Hi Wendy,

 

Are you updating with three calls (signer1->dummy email, signer2->signer1,signer1->signer2) or directly with two calls? If the latter, OneSpan Sign doesn't allow two signers sharing the same email in 11.25. (OneSpan Sign started to support it since version 11.36)

 

Duo

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