Error - Number of uploaded files does not match number of documents specified in

Did you include the file binaries and this JSON payload in a multipart/form-data payload? Similar to in this C# example: https://developer.esignlive.com/guides/quick-start/creating-and-sending-a-package-rest/#csharp Also, this question is posted in the .NET SDK forum? Are you going to be using the .NET SDK or REST? I see in the post tags, you're using postman. You might also take a look at this tutorial: https://developer.esignlive.com/code-share/upload-document-multipartform-data-using-postman/

{

    "messageKey": "error.validation.documentPreVerifyInvalidResponseNumberError",

    "code": 400,

    "parameters": {

        "errorException": "number of documents that need verification = 2, number of verification results = 0"

    },

    "message": "The number of Pre-Verify results does not match the number of documents that were sent for verification.",

    "name": "Validation Error"

}

json:

{
  "type": "PACKAGE",
  "status": "SENT",
  "roles": [
    {
      "id": "Signer1",
      "type": "SIGNER",
      "signers": [
        {
          "email": "[email protected]",
          "firstName": "SIGNER_FIRST_NAME",
          "lastName": "SIGNER_LAST_NAME",
          "id": "Signer1"
        }
      ]
    }
  ],
  "name": "Package -v1",
  "documents": [
    {  
      "extract": true,
      "name": "Sample Agreement",
      "id": "poc-agreement-one",
      "data": {
        "esl_doc_extract_type": 1
      }
    }
  ]
}

I got above error, Can you tell me what we need to or anything missing from my side?

Hi kpulivarthi,

 

I did a quick test with the JSON you provided and a PDF containing text tags, and the JSON looks good to me. Hence I think it could be related to the uploaded document.

Which environment are you developing with? US2 sandbox (https://sandbox.esignlive.com) vs CA sandbox (https://sandbox.e-signlive.ca), etc? Is it possible that you shared the uploaded document (without personal information) to [email protected] so that I can look closer at the issue?

 

Duo

 

A question, I want to test this request against my sandbox in this way., I am recovering the document from an aws s3 and I send it doing an equivalent in php it works but from where I need it which is in node, it does not work that I can have it wrong.

 

JSON: {"name":"TiendaSeguros_747597225081986_106","description":"TiendaSeguros_747597225081986_58","emailMessage":"TiendaSeguros_747597225081986_58","autocomplete":true,"type":"PACKAGE","visibility":"ACCOUNT","due":null,"language":"es","status":"SENT","documents":[{"fields":[{"value":"58","name":"poliza"},{"value":"Antecedentes Personales","name":"ramo"},{"value":"08","name":"dia"},{"value":"04","name":"mes"},{"value":"2021","name":"anio"},{"value":"C\u00e9sar Bianco","name":"nombresSignerTop"},{"value":"C\u00e9sar Bianco","name":"nombresSignerBottom"},{"value":"C.E.","name":"td"},{"value":"747597225081986","name":"documento"},{"value":"1","name":"NroCuenta"},{"value":"Banco Davivienda","name":"entidadBancaria"},{"value":"Ahorro","name":"tipoCuenta"}],"extract":true,"extractionTypes":["TEXT_TAGS"],"name":"Firma Cliente"}],"roles":[{"id":"Signer1","index":0,"type":"SIGNER","data":null,"reassign":false,"deliverDocumentsByEmail":false,"emailMessage":{"content":"ACCIDENTES PERSONALES"},"attachmentRequirements":[],"specialTypes":[],"locked":false,"signers":[{"address":null,"company":"","timezoneId":"","created":"2021-04-09T17:49:34Z","email":"[email protected]","firstName":"C\u00e9sar","lastName":"Bianco","id":"Signer1","external":null,"language":"es","phone":"","professionalIdentityFields":[],"signature":null,"title":"","updated":"2021-04-09T17:49:34Z","userCustomFields":[],"specialTypes":[],"passwordTimestamp":null,"group":null,"data":null,"auth":{"scheme":"NONE"},"knowledgeBasedAuthentication":null,"delivery":{"provider":false,"download":false,"email":false},"signerType":"EXTERNAL_SENDER","ssoConfigured":false,"name":""}],"name":"Signer1"}]}

 

Request: 

 

var options = {

method: 'post',

url: "https://sandbox.esignlive.com/api/packages",

headers: {

"Authorization": "Bearer 178ff11db550a5a712d58cf0817598",

"Accept": "application/json;",

"Accept-Encoding":"gzip, deflate, br",

"Content-Type": "multipart/form-data; boundary=\"----WebKitFormBoundary7MA4YWxkTrZu0gW\"",

},

formData: {

payload: json,

file: {

value: document,

options: { filename: 'FirmaClienteSaludConDebito.pdf', contentType: null }

}

}

};

let requestOneSpan = request.post(options, function(error, response, body) {

console.log("--------------------------------------------------------------------")

console.log(body);

});

 

if I change the reading of the file and read it from my local, if it works

 

ERROR: 

 

--------------------------------------------------------------------
{"messageKey":"error.validation.documentPreVerifyInvalidResponseNumberError","parameters":{"errorException":"number of documents that need verification = 2, number of verification results = 0"},"message":"The number of Pre-Verify results does not match the number of documents that were sent for verification.","code":400,"name":"Validation Error"}
 

 

Hi csar,

 

Could you either capture the outbound raw request body, or print the variable "document" to the console? If I understand you correctly, essentially you meant it worked when the "document" was read from a local PDF, but didn't work when reading it from aws s3? I think the error message you received from OneSpan Sign API also confirmed that - the actual uploaded documents don't match the expected number.

 

Duo