Bulk Add won't work
Thursday, February 25, 2021 at 02:57pmTrying to upload 13 senders but get the attached error, why?
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Reply to: Bulk Add won't work
Thursday, February 25, 2021 at 05:06pmHi Lori,
As the API response indicates "You have exceeded the users limit for your account", so if you can share the account owner of this account to [email protected], I can help you have a quick check with support team if this account has reached the sender limitation. However, you'll still need to talk to your Customer Success Representative regarding to the increase of sender numbers if it turned out to be the case.
And by the way, from the screenshot, seems only one sender is recognized from your input CSV file instead of 13. You could also share the input CSV to [email protected]. And please mask the sensitive information prior to sending it.
Duo
Reply to: Hi Lori, As the API…
Friday, February 26, 2021 at 07:21amThanks Duo, it's all fixed the limit was 9999 and has been increased to the maximum of 99999.