OTP Triggering before the user clicks the link from email
Wednesday, March 10, 2021 at 01:53pmHi ,
We are using our own twilio to send SMS. Once the User clicks on the link from email , onespan will call the Callback url configured in account settings with the OTP. And we inturn ,send it to the users by our Twilio account
This flow is working fine in development environment .But it is failing in QA as the onespan is calling the callback url as soon as the package created (before clicking the URL from email.) So once the package created immediately receiving OTP
And we are not able to find any difference (b/w Dev vs QA ) from the onespan account settings
Please help
Reply to: OTP Triggering before the user clicks the link from email
Wednesday, March 10, 2021 at 03:26pmHi Rail,
Have you already got a support ticket on it? You can create one by contacting [email protected] and supply necessary information like your OneSpan Sign accounts for both your Dev and QA environments.
On top of that, are you providing your own Twilio account credentials (account SID, Api Key) and OneSpan Sign service sends OTP on your behalf vs providing a callback endpoint and your application sends out the OTP?
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: OTP Triggering before the user clicks the link from email
Wednesday, March 10, 2021 at 06:01pmProviding a callback endpoint and our application sends out the OTP
Reply to: OTP Triggering before the user clicks the link from email
Wednesday, March 10, 2021 at 06:03pmThanks for the confirmation! If you already have a support ticket, do you mind sharing the ticket number to me so that I can help you check your account settings?
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: OTP Triggering before the user clicks the link from email
Thursday, March 11, 2021 at 10:06amWe have a OneSpan on-premise installation. Both our Dev and QA environment are:
{"version":"16.18.12","cachebuster":"1540851303417","builddate":"2018-10-29 22:15:01 UTC"}