OneSpan Sign Callback failedThursday, April 29, 2021 at 04:23pm
We have an azure function setup to listen to onespan callbacks which works great nearly all the time, but on the rare occasion we get a failed callback. I supposed there is a number of reasons that could happen. In this specific case the error indicates a timeout exception.
I have a couple of questions
1 - When this exception occurs it appears that the onespan package sender/creator is notified via an email. here is a sample of the email
From: OneSpan Sign <[email protected]>
Sent: April 01, 2021 1:23 PM
To: Sender Name <senderEmailhere>
Subject: OneSpan Sign Callback failed
Hi Sender Name,
Failed to communicate with the callback server.
This is not the most helpful way for us to catch these exceptions so I was wondering if there is a way to set that exception email address explicitly? maybe to someone in a support group? so that all the onespan callback exceptions go to [email protected]?
2 - Since there's always some small chance that the callback will fail does Onespan keep track of these failed callbacks in a way we can query for them using the onespan api. I didn't see anything but just thought I would ask.