Users dropping out of the system before completing the flow
Thursday, May 20, 2021 at 09:45amHi,
If a user does not complete the workflow at any point can they reenter the workflow using the same transaction_id or would they have to start a new transaction?
Thanks
Brian
Reply to: Users dropping out of the system before completing the flow
Thursday, May 20, 2021 at 03:39pmHi Brian,
Transactions can be stopped and started with the same Transaction ID for up to 15 days in the POC environment. After the 15 days, a new transaction will need to be created. If the user fails the transaction, they have up to 15 days to attempt the transaction again as well. You will see this message in the transaction if you choose to exit the transaction before it is completed. Users can only retry a transaction up to 3 times in the POC environment.
Thanks
-Will