glampron01

release 11.42, Opt_out removal

0 votes

Hello, since the opt_out option is removed in the 11.42 release.  What are our options if our client want to sign on paper ?

Thanks !

Guillaume Lampron

 


Reply to: release 11.42, Opt_out removal

0 votes

Hi Guillaume,

 

I understood from the business level, you may consider opt out and decline differently, but since opt out will be deprecated and they both function the same, you can consider to add "I want to sign on paper" as a decline reason. 

You can preset decline reasons at both package level or contact support team ([email protected]) and define it at account level.

Once declined, the decline reason will be added as part of the package JSON and your application can retrieve the decline reason through API or SDK. 

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to:

0 votes

Hi Guillaume,

 

Your screenshot seems broken. If you meant the customized default consent form (the document which automatically be added to newly created transactions), you can contact support team ([email protected]) with your updated document.

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to: release 11.42, Opt_out removal

0 votes

many thanks duo


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