thank you dialog configuration

Hi Cindy,

If I specified "thankyou.dialog.content" resource as below:

{
  "body": "You have completed signing all the documents required in this packages.\n\n## What next?\n\nIf you wish to review your documents now, click on \"Close\" below.\nClick on “Exit” to be directed to the CIBC Private Wealth Management website.\n\n_Thank you for choosing CIBC Wood Gundy!_",
  "logoAltText": "",
  "logo": "https://www.riacanada.ca/content/uploads/2018/11/CIBC-Wood-Gundy-logo-768x220.png",
  "title": "Thank you!"
}

The output looks like below:

The body should be nearly identical to yours, however like you highlighted, both title ("Thank you!") and the body are surrounded by double quotation marks which prevents the content from being interpreted.

Duo

Hi Duo,

thanks a lot. one more question how to make "Click on “Exit” to be directed to the CIBC Private Wealth Management website." as new paragraph, I put '\n' between, seems not working.

Hi Cindy,

Use this payload instead:

{"body":"You have completed signing all the documents required in this packages.\n\n##What next?##\n\nIf you wish to review your documents now, click on ''Close'' below.  
Click on ''Exit'' to be directed to the CIBC Private Wealth Management website.\n\n_Thank you for choosing CIBC Wood Gundy!_"
,"logoAltText":"","logo":"https://www.riacanada.ca/content/uploads/2018/11/CIBC-Wood-Gundy-logo-768x220.png","title":"Thank you!"}

Note I didn't beautify it because after the second line "below.", I added two spaces and pressed enter, which makes it an irregular JSON. And this is exactly the syntax to make a new line in thank you dialog string customization.

Duo

thanks, Duo. I will try.

Cindy

Hi Duo,

I checked Onespan webiste for new behavior of thank you summary in NSE, I noticed that download button is on the thank you page now, is it possible to download the document when thank you summary is disabled? 

https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/customizing-thank-you-summary

thanks,

Cindy

Hi Cindy,

Yes, without displaying the thank you summary page, signers can still download the document through the document menu on left bar:

Duo

Hi Duo,

I guess this is when you launch the signing ceremony, right? I tested after confirm the signature, the menu you showed above is gone, also when I click the link from download email and try to download from there, it shows blank page when thank you summary disabled.

thanks,

Cindy

Hi Cindy,

When you meant with thank you summary disabled, do you mean to hide all the UI components in the page, including the "Review Documents" button which is essentially for returning back to the signing ceremony?

Actually I won't think it's suggested to leave the page blank, because

(1)if you want to directly redirect signer to the handover URL instead of leaving them in the signing page, you now have the option to do so, check my blog here:

https://www.onespan.com/blog/onespan-sign-release-1141-auto-redirect-handover-url

(2)as you have experienced, the thank you summary page is always the first landing page if accessing the signing link after the signer has completed signing.

As the foregoing stated, you may still want to leave some descriptive language in the thank you summary page as well as to keep the review button, so that at least the signer is able to review and download the signed content.

Duo 

Hi Duo,

is it possible to enable/disable thank you summary page in the package level? if so, could you please provide me the sample for API call?

thanks,

Cindy

Hi Cindy,

I don't think to disable thank you summary page is currently supported. If you preferred, I can vote on behalf of your organization in the roadmap system if you could provide a brief description about the business motivation behind the request.

Duo

Thanks Duo.

The reason i am asking is in current on-prem 11.25 version, you can enable/disable it in the package level, if the function is not available in SaaS, so far I am ok with that.

thanks,

Cindy

Hi Duo,

Today, I tested the InPerson signing scenario, once signing is completed, the handoverlink or text is not showing. see attachment. if it's remote signing, the handover link/text is showing in the thank you summary page.

Another question is regarding about cookie, everytime I start the signing ceremony, the cookie message(see attachment) is showed up, even click to accept it, it's showing again when start next signing ceremony. is it expected behavior from OneSpan? is it possible not to show it?

thanks,

Cindy

Hi Cindy,

For handover button not showing, can you provide a package ID?

For hide cookie warning, let me check with support team if it's possible to hide it. I will reply back to you soon.

Duo

Hi Duo,

here is the package id: USXgMylLbBOaxKS1uF4XELqkgV0=, this package created in my CA sandbox account.

thanks,

Cindy

Hi Cindy,

Thanks for the information! Per your two questions:

(1)This is because when accessing an in-person or notarized transaction via New Signer Experience, the handover button at thank you summary page was hidden from the layout by default. In order to display the button, you could raise a support ticket ([email protected]) and have it turned on at your account level settings.

(2)Unfortunately we can't hide the cookie warning in New Signer Experience for the temporary, signer will have to manually discuss the warning in every new session

Thanks Duo. I will ask support team to do it for me