The recipient is already in use for this transaction.
Wednesday, July 7, 2021 at 10:42amI've tried to send a new transaction without success for different reasons. I've resolved all of them but this one does make sense since I have different customIds and data like email can be the same for differen Signers, What am I missing?
Reply to: The recipient is already in use for this transaction.
Wednesday, July 7, 2021 at 11:47amHi alejandrito,
Can we first make sure that the email doesn't have a OneSpan Sign account? Because multiple signer sharing the same email won't work if the email binds to a sender account.
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer
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Tuesday, August 31, 2021 at 07:03amThanks for sharing!
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Friday, September 10, 2021 at 11:07pmThanks for the tip, I had a similar problem, but thanks to the explanation above, I realized that the email used binds to a sender account.
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Thursday, January 27, 2022 at 02:08pmI figure it out. That message does not depend on email as I thought, it depends on the name and lastname of the signer. I had to Signers with exactly the same name, the only think I had to do was differenciate them with something.
Eg:
Signer 1
Name: John Doe
Lastname: (Professor)
Signer 2:
Name: John Doe
Lastname: (Student)
Those words I called it aliases, I put them to keep a friendly name in the document sign spot, and as a way to differentiate the name and lastname text. Hope be helpfull.