Can I use a document previously signed to start a sign process in e-signlive?
Monday, October 4, 2021 at 09:57amHi guys,
We have a case which must to star a signature process in eSignLive with a document that previously was signed by a client with a software certificate.
If we launch the process with this document and sign it, the previous signatures dissapered; anyone knows a way to keep the previous signatures and add new though eSignLive?
Thanks
Reply to: Can I use a document previously signed to start a sign process in e-signlive?
Monday, October 4, 2021 at 10:55amHi jvacasp,
Thanks for your post! From the technical standpoint, unfortunately, once an active document was uploaded to OneSpan Sign, it will be flattened first and all the sealed certificates will be gone, which is what you are experiencing now.
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: Hi jvacasp, Thanks for…
Monday, October 4, 2021 at 10:59amHi Duo_Liang,
Thank you very much for your response, so in your experience there isn't any technical way to integrate documentos previously signed?
Regards!
Reply to: Hi Duo_Liang, Thank you…
Monday, October 4, 2021 at 11:09amHi jvacasp,
From the best of my knowledge, yes, at least for OneSpan Sign, the Document Engine will always flatten the document first.
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: Hi jvacasp, From the…
Monday, October 4, 2021 at 11:18amThank you very much for your help!