Embedding Signer Tags in a document uploaded to eSignLive

Hi mceniry,

Welcome to OneSpan Sign and thanks for your post! With a quick glance, the tag looks good to me. Are you creating the transaction with REST API or SDK function, could you share the JSON or the related code? Also, is it possible to share the PDF if there's no sensitive information?

Duo

Hi Duo,

I'm not yet using Rest, I'm just uploading the pdf to my account and

hoping for OneSpan to populate Signature fields.

I have opened a ticket with support to make sure my account has text tag automation enabled.

I have tried just putting the tags as text in pdf and also as a textbox field named as per

your naming convention, but it is not working.

There may be a wrinkle that is stopping this from working. We have an imbedded call to your API

in our back office system, when we invoke OneSign to setup a transaction..

 It may be looking for custom tags and is ignoring my esl tags.

I've got another way to build a transaction with a direct login into OneSpan that I will try next. 

I'll send you what happens soon.

I see you're a busy person answering all discussions. Thnx for your help!!

Regards Michael

Hi Michael,

Thanks for the appreciation!

If it's just for a test purpose, try this flow:

#1. Make sure your account has text tag automation enabled

#2. Add a signer and assign the role as "Signer1" before step#3

#3. Upload a document. I've attached a simple example "test text tags.txt", if this file works for you, you can replace it with your own PDF.

#4. The signatures and fields should be automatically detected

If it still doesn't work, you can send your account email to [email protected] so that I can help you check your account settings.

Duo

Hi Duo,

its gotta be text tag enabled. Your text tags doc shows up as follows:

Then with my pdf file with a Text only string, not a TextBox:

Before I posted I opened a ticket with support but I don't know if support comes with my companies subscription.

I asked in the ticket if they could check my text tag automation property see if was enabled. I have a feeling it is not. I subscribed to a sandbox account which I assume (could be a bad thing) is like a OneSpan developers account, that I could upload a document and see what the end user would see from a paid account.

I'm a Visual Studio C# person, who might write a financial planning app for Android (I have the Android Addin to VS).

Hi Michael,

Do you have the ticket number by hand? If you haven't got the confirmation from support ticket, then it's highly possible that your account doesn't have text tag automation turned on.

Duo