Delegation Tool
Monday, July 4, 2022 at 03:56pmWe have not been successful using the Delegation tool. We get an error when testing the connection.
The account doesn't have Manager type or an Admin Role.
The account is [email protected] in SBX 2 and it does.
Thanks for the help!
Reply to: Delegation Tool
Tuesday, July 5, 2022 at 01:28pmHi Sam,
Thanks for reporting this to us! I have updated the code to version 1.1.0:
https://community.onespan.com/documentation/codeshare/onespan-sign-assign-delegation-tool
Please let me know if this fixed the issue.
Duo
Reply to: Delegation Tool
Wednesday, July 6, 2022 at 12:44pmHi Duo
I got passed the test connection but now I am getting this error message.
Just so you know I am [email protected] trying to access [email protected] (test account). Both in SBX 2.
Perhaps I am not setting this up correctly
Reply to: Delegation Tool
Wednesday, July 6, 2022 at 01:24pmHi Sam,
It turned out that your account has a maximum of 5 senders limitation, thus please contact our support team ([email protected]) and extend the limitation.
Duo
Reply to: Delegation Tool
Thursday, July 7, 2022 at 12:58pmHi Duo;
Just curious why that matters?
Reply to: Delegation Tool
Thursday, July 7, 2022 at 01:05pmHi Sam,
Could you share the input csv file once again, the one with delegate and delegatee email? (From what I saw in BackOffice yesterday, seems [email protected] is not under your account, could be either a typo or something, that's why the tool is trying to invite the email before assigning the delegation)
Duo
Reply to: Delegation Tool
Thursday, July 7, 2022 at 01:51pmHi Duo
I checked and she is. She is listed as a delegate.
Reply to: Delegation Tool
Thursday, July 7, 2022 at 07:26pmHi Sam,
The email under your account is [email protected], while in your csv file the "1994" part is missed.
Duo