OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

Jay Patel | Posts: 10

change existing account email ID

Wednesday, July 13, 2022 at 09:10am
0 votes

Hi,

How would I go about changing the email address associated with my OneSpan account?

Approved Answer
Duo Liang | Posts: 3778

Reply to: change existing account email ID

Wednesday, July 13, 2022 at 09:30am
0 votes

Hi Patel,

 

Unfortunately senders can't change their email address. For example if you changed your working email, the suggested practice is to:

#1 recreate a new sender profile

#2 assign delegation to your previous account (so that you can still manage ongoing transactions)

#3 lock your previous account 

 

Duo

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