Resending a Signing Invitation doesn't work
Monday, February 27, 2023 at 07:50amHi,
resending a signing invitation doesn't work. Not in the Sandbox and also not from the Web UI.
I actually don't believe I am making a mistake using both. Maybe the problem is in our package coding, wich however works fine with all other REST APIs we are using.
Any idea?
Best regards
Thomas
Reply to: Resending a Signing Invitation doesn't work
Monday, February 27, 2023 at 08:38amHi Thomas,
Thanks for your post! Can you share an example package ID where resending invitation didn't work? Besides the API failure, there also could be chance that your account has disabled the email template.
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: Resending a Signing Invitation doesn't work
Tuesday, February 28, 2023 at 03:15amThe example Package: ID: MsJ2m4Fi4DoLqdt_fwU462xQTR8=
How can we find out if that function is not enabled in our account?
Reply to: Resending a Signing Invitation doesn't work
Tuesday, February 28, 2023 at 08:13amHi Thomas,
Like I expected, your account has "email.notify" template turned off. You can contact our support team ([email protected]) to check and set up your account settings.
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer