complete email not received in GMAIL with attachment

Hi Cindy,

Can you share me two example package IDs for the first two scenarios when you have account feature setting turned on while signer setting turned off? I will try to reproduce and analyze at the same time.

Duo

Hi Cindy,

I did a quick test with both gmail and hotmail, both inboxes received the completion email without attachment.

Duo

Hi Duo,

If that's the case, more likely is CIBC SMTP server issue as we are using CIBC mail server instead of OSS one. but there must be some different with 'attachment' enabled, otherwise, why disabled attachment in the settings.feature, gmail is working while enabling it doesn't work with GMAIL.

package id is H5uEQePlhlRFoqyucjLPhfk2Ubc=, hotmail one with attachment option, but gmail one doesn't set attachment. 

Hi Cindy,

Your account has the account level setting "Deliver Documents by Email" turned on at the moment.

For this transaction "H5uEQePlhlRFoqyucjLPhfk2Ubc=", the gmail signer didn't have attachment delivery configured and the hotmail signer has the signer setting turned on. Therefore it's expected that both of them should receive a completion email, with hotmail signer receive additional email attachments.

From the backoffice, I can see the two completion emails sent out without email bounce.

I did another quick test with the similar transaction setup, and the behavior is the same as expected.

Duo

Hi Duo,

could you please tell me what's the setting for "attachment" in the setting.properties? I thought this is the setting. 

I did test that if my account level setting "Deliver Documents by Email" turned off and the gmail signer didn't have attachment delivery configured, gmail signer received the complete email successfully

I understand from OSS, the email request successfully sent to CIBC mail server, but how our mail server treat differently for these 2 emails ("Deliver Documents by Email" on and off), I assume something is different. isn't it? 

thanks,

Cindy

Hi Duo,

by the way, if "Deliver Documents by Email" turned off, as long as email.evidence.summary is enabled, the package owner still can receive the email with attachment for signed document and evidence summary? so this is an exception? 

thanks,

Cindy

Hi Cindy,

There are three levels of settings to determine if the email/attachment will be sent: 

#1 Account level feature settings - "settings.features" >

"deliverDocumentsByEmail" (Deliver Documents by Email): This feature setting works with email template "email.complete", which determines if to attach signed documents to the completion emails sent to signers

"evidenceSummary" (Evidence Summary) & "emailDocumentsAndEvidenceSummary" (Email Documents and Evidence Summary) : These two feature settings work with email template "email.evidence.summary", which determines if to attach evidence summary and optionally signed documents to the email sent to sender

#2 Account level email template - "email.complete", "email.evidence.summary"

If email templates are disabled, even though you have the feature turned on, the email won't be sent

#3 Signer level setting > "deliverDocumentsByEmail" : true

{
  "id": "Signer1",
  "deliverDocumentsByEmail": true,
  "index": 0,
  "name": "Signer1",
  "signers": [
    {
      "email": "[email protected]",
      "firstName": "John",
      "lastName": "Smith",
      "language": "en",
      "delivery": {
        "email": true
      }
    }
  ]
}

Once you have the account level feature setting "Deliver Documents by Email" (#1) turned on, this setting will start to take effect at signer level.

Duo

got it. thank you so much.