In-person vs remote at signer level - Emails
Thursday, April 22, 2021 at 07:35amIn our workflow, some signers may be in person and others remote on the same package. What we would like to be able to do is suppress the unnecessary email to in-person signers but have them sent to remote signers within the single package. While I know we could accomplish this by sending all emails in our code, we would prefer the product have this capability itself.
Reply to: In-person vs remote at signer level - Emails
Thursday, April 22, 2021 at 09:21amHi Michael,
Thanks for your suggestion, "Have the ability to selectively disable/enable emails at the transaction level per recipient" is an existing enhancement request, therefore I would like to vote on behalf of your organization on this feature.
Duo
Reply to: In-person vs remote at signer level - Emails
Wednesday, January 26, 2022 at 03:27pmHi Duo. Has there been any movement on this? We have had more customers complaining about the amount of emails they get.
Thanks
- J
Reply to: In-person vs remote at signer level - Emails
Thursday, June 8, 2023 at 04:22pmWas going to create a post for this but then found this request and thought I would add on here.
I would like to 'upvote' this as well, though maybe in a slightly different way. We would love to see the API add the ability for us to provide a flag at the point of transaction send which instructs OneSpan not to automatically send any emails for that particular transaction. Currently this is an account level setting I believe, but dropping this down to a transaction level would greatly increase the flexibility of how we can integrate internally, especially around more interesting use cases involving in person signers who would normally sign with an employee guiding them but would grant that employee the flexibility to trigger a send of the invite email if for some reason the person can't be there in person. This flag could be on the transaction level or on a per signer level, in line with the original request here, either way would work for our needs.
Thanks!
Ron
Reply to: In-person vs remote at signer level - Emails
Thursday, June 8, 2023 at 05:54pmHi Ron,
For in-person signing transactions, there's a backoffice flag "Disable InPerson Activation Email" which suppresses in-person activation emails at the account level. At the same time, you can still programmatically notify recipients using "email.notify" template. This backoffice flag can be configured via support team.
In terms of the Enhancement Request, let me vote on behalf of your organization in the road map system.
Duo
Reply to: In-person vs remote at signer level - Emails
Friday, June 9, 2023 at 11:51amReply to: In-person vs remote at signer level - Emails
Friday, June 9, 2023 at 11:58am