Source Page - Keep Alive
Wednesday, July 19, 2023 at 12:52pmWe allow users to click a sign button on a page that expires rather quickly (2 minutes) and it opens OneSpan in an external browser tab. Does OneSpan have a feature to ping an endpoint during the signing ceremony to keep the session alive on the source page?
Reply to: Source Page - Keep Alive
Wednesday, July 19, 2023 at 03:25pmHi Peter,
If you are directly visiting the signing ceremony, I doubt OSS has the ability to ping an endpoint and keep the other tab's session alive. But you can either embed the signing ceremony in an iFrame and keep session alive behind the scene, or you can try to leverage the handover URL after completion and grant the browser session again (I didn't have a chance to verify this but it's an idea came out of my mind).
Duo
Reply to: Source Page - Keep Alive
Monday, July 31, 2023 at 08:28amThank you for your comments, Duo. I relayed your thoughts to the team and I am still getting pushed to pursue the keep alive feature since "we have this pattern with other our vendors". Apparently, it's not unprecedented with integrating third party vendor services to our client portal.
How about this question, are there best practices that OSS has for implementing with client portals?
Thank you as always,
Peter
Reply to: Source Page - Keep Alive
Wednesday, August 23, 2023 at 11:44amJust updating this thread to include this article for others to reference: https://www.onespan.com/blog/onespan-sign-developer-session-expiry-iframe