chris-josongmail-com | Posts: 30

Delay in receiving eSignLive callback for event notifications

Monday, August 29, 2016 at 12:02pm
0 votes
Our main use case is for our system to wait for document signing to get completed and for this, we rely heavily on eSignLive callback notifications. Typically, we receive the callbacks with just a few seconds delay upon actual signing. Recently, we've noticed that this sporadically take longer than expected, between 12 to 22 mins. What is the normal expected turnaround time for event notifications?
Approved Answer
mwilliams | Posts: 957

Reply to: Delay in receiving eSignLive callback for event notifications

Monday, August 29, 2016 at 01:26pm
0 votes
It should be just a matter of seconds, as you're normally experiencing. I will message support to see if we've been having any issues. What instance are you using? sandbox/apps, esignlive/e-signlive, com/ca, etc?
chris-josongmail-com | Posts: 30

Reply to: Delay in receiving eSignLive callback for event notifications

Tuesday, August 30, 2016 at 03:38am
0 votes
Thanks Michael. We're using [apps.e-signlive.com]
mwilliams | Posts: 957

Reply to: Delay in receiving eSignLive callback for event notifications

Tuesday, August 30, 2016 at 04:25am
0 votes
Hey Chris, I just talked to support. They said that they have put in a ticket for this. They are looking to get log info to see what the issue is. I will let you work with them. If there's anything else I can help with, just let me know.
chris-josongmail-com | Posts: 30

Reply to: Delay in receiving eSignLive callback for event notifications

Tuesday, August 30, 2016 at 08:15am
0 votes
Thanks Michael. Appreciate the quick help in facilitating with Support

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