Patel | Posts: 10

change existing account email ID

0 votes

Hi,

How would I go about changing the email address associated with my OneSpan account?


Approved Answer
Duo_Liang | Posts: 3776

Reply to: change existing account email ID

0 votes

Hi Patel,

 

Unfortunately senders can't change their email address. For example if you changed your working email, the suggested practice is to:

#1 recreate a new sender profile

#2 assign delegation to your previous account (so that you can still manage ongoing transactions)

#3 lock your previous account 

 

Duo


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