Copy Tool Not Successful
Thursday, July 30, 2020 at 05:14pmI was running the Copy tool to copy two templates Michigan Treasury Power of Attorney and Michigan Treasury Power of Attorney with Spouse and I keep getting this error. I tried copying All templates and 37 of 41 did copy over successfully.
Here is the error
i-3JYFFl2Kolxqx5_kkXRoiHc7o= : https://sandbox.esignlive.com/api//packages : {"messageKey":"error.notFound.groupNotFound","technical":"Group with UID 6740d9a2-cc29-427c-a6c5-b8c21c6b958a was not found","message":"The specified group cannot be found.","code":404,"name":"Resource Not Found"}
BoCpb1E9Gi-idQxStMbUsrW1X70= : https://sandbox.esignlive.com/api//packages : {"messageKey":"error.notFound.groupNotFound","technical":"Group with UID 6740d9a2-cc29-427c-a6c5-b8c21c6b958a was not found","message":"The specified group cannot be found.","code":404,"name":"Resource Not Found"}
Reply to: Copy Tool Not Successful
Friday, July 31, 2020 at 06:18amHello Sam,
From the error message, it seems in your template, there's a group signer in your template, and you don't have a group with the same ID in your new account. Considering group ID is always assigned by OneSpan Sign system, I doubt it's possible to create a new group with the same ID. So can you do a quick test that:
(1)in your template, change the group signer to a placeholder
(2)copy template
(3)in the new account, create a group
(4)in the original and the copied template, switch the recipient type back to group signer.
Let me know if this works for you.
Duo
Reply to: Hello Sam, From the…
Friday, July 31, 2020 at 01:04pmThat was the problem!
Thanks you very much!!!! One question - What does it mean regarding the question - Do you want to upload original Document?