error.validation.signerAlreadyInUse
Wednesday, January 13, 2021 at 09:59amHi,
In the CA sandbox environment we ran into the following error when uploading a package using the .NET SDK. The package had multiple signers with the same email address. As OneSpan now supports signers with the same email, we were not expecting to get any errors.
EslServerException Message Could not create a new package. Exception: The remote server returned an error: (400) Bad Request. HTTP POST on URI https://sandbox.e-signlive.ca/api/packages. Optional details: {"code":400,"messageKey":"error.validation.signerAlreadyInUse","message":"The recipient is already in use for this transaction.","name":"Validation Error"}; ErrorCode: 400; Technical:
Also, this error message is not in the list of error codes available in the code share. Is this a new message and why is it caused?
Thank you.
Reply to: error.validation.signerAlreadyInUse
Wednesday, January 13, 2021 at 01:25pmHi Anu,
Can we first make sure that the email doesn't have a OneSpan Sign account in CA sandbox environment? Because multiple signer sharing the same email won't work if the email binds to a sender account.
Duo
Reply to: Hi Anu, Can we first…
Wednesday, January 13, 2021 at 01:57pmHi Duo,
The common email used for the signers do not have a OneSpan account and this email is also different from the Sender account used in the transaction.
Thanks.
Reply to: error.validation.signerAlreadyInUse
Wednesday, January 13, 2021 at 02:31pmCan you send this common email to [email protected]? Does it affect all packages with common email or just this one?
And have you binded custom id to signature (like below), instead of the previous way of using email?
.withSignature(SignatureBuilder.signatureFor(new Placeholder("Signer2")) .onPage(0) .atPosition(100, 300) .withSize(200, 55) )
Duo
Reply to: error.validation.signerAlreadyInUse
Wednesday, January 13, 2021 at 04:18pmWe did more tests with the same email and different ones, and the error was not seen again. Will let you know if it comes up again. thanks!