Mobile app crash on launch
Thursday, June 18, 2020 at 12:43pmSteps to reproduce
1- install mobile OneSpan sign app on Pixel 4xl
2- Click on "login to your account"
3- app crashes, no time to enter any logon credentials
See screenshots.
The phone was bought directly from google, no cell provider software of any king. Completely vanilla.
Reply to: Mobile app crash on launch
Thursday, June 18, 2020 at 01:36pmHi Steven,
Just did a quick test, and can't reproduce with my phone:
Android 10, Mate 20 pro, OneSpan Sign mobile app version 1.6 downloaded from Google Play
You can try to reinstall the latest version and if that still doesn't work, please raise this issue to support team and our support agencies will report it to R&D team.
Duo
Reply to: Mobile app crash on launch
Thursday, June 18, 2020 at 02:08pmThank you Duo, i submitted the problem to support team like suggested.