New Layout Designer Options

Hi Mitch, Sorry for the misleading, the "Chat with Support" shows up because of the date of your account's plan. You can have them disappear by contacting our support team at [email protected] or you can send your account's email to [email protected] and I will help you have this settled. Hope this could help! Duo

Hi Mitch, About the "Chat with Support" option, I believe it's because of it's your first use of new Designer UI, and this option will be gone after first creation. And I have confirmed with our support that the "Accept Only" button seems can't be hidden as "Being a Consent Document" not a signature type and unfortunately there's no setting to remove that button. Hope this could help! Duo

Hi Duo, What do you mean by "first use of new Designer UI"? I'm currently seeing it on every layout I create. Albeit as "Live chat is currently unavailable" Is the "Chat with Support" option limited to sandbox accounts or will it show for production accounts as well? Thanks, Mitch

Hi Mitch, Just log onto your dashboard, create one test package and complete it. I believe the "Chat with Support" Option will be gone. And please let me know if it was still there. Duo

Hi Duo, Maybe I put this in the wrong section but we are using the Java SDK to set up and send all the layout/package info and just using the eSignLive web UI for the layout designer and for the signing ceremony. Because of that, one of the back office changes applied to our accounts prevents us from creating and sending a package via the eSignLive web UI. And just to confirm, Is the “Chat with Support” option limited to sandbox accounts or will it show for production accounts as well? Thanks, Mitch

Hi Duo, Perfect! I expected that to be a back office change. I don't mind it on the sandbox accounts we're using, just wanted to make sure that can be turned off on the prod accounts once we move to the new designer. Thanks! Mitch