mbilensky

Removing a partially signed document from a transaction

0 votes
Hello, I am running into an issue when attempting to remove a partially signed document from within a transaction. I've made a similar post previously about a very similar issue which seems to have been fixed, but is now causing issues again. I am unable to remove partially signed documents from within a transaction even after send the transaction back into a DRAFT status. I've tried both through the Java SDK and through the web UI and receive similar errors in both scenarios. This is only happening after the document has been signed at least once. I haven't run into any issue when attempting to remove a document from a transaction when that document has not been signed. Web UI: "Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team." Java SDK: "Could not delete document from package. Exception: HTTP DELETE on URI https://sandbox.esignlive.com/api/packages/pewIvP2WpvCcLAZEbodkqObP_nA=/documents/14953 resulted in response with status code: [500, Internal Server Error]. Optional details: {"technical":"EsepCommand failed and no fallback available.","messageKey":"error.internal.default","message":"Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team.","code":500,"name":"Unhandled Server Error"}". Any info how how we can work around this issue and be able to successfully remove partially signed documents from transactions would be helpful. Thanks, Mitch

Reply to: Removing a partially signed document from a transaction

0 votes
Hi Mitch, I will open a ticket with our maintenance team as this is likely an unintentional bug introduced in the latest release. I will keep you updated for any updates. I apologize for the inconvenience.
Haris Haidary OneSpan Technical Consultant

Reply to: Removing a partially signed document from a transaction

0 votes
And just as an fyi, deleting partially signed documents works on production (https://apps.esignlive.com).
Haris Haidary OneSpan Technical Consultant

Reply to: Removing a partially signed document from a transaction

0 votes
Hi Haris, I mentioned this post to some eSignLive folks today and they asked if there was a salesforce ticket number for the case? I guess they're looking to cross-reference this issue with others that we've raised. We're just trying to ensure that it's fixed in Sandbox so that we can continue development as well as ensure that it doesn't get pushed to prod in the next release. Thanks, -Chris

Reply to: Removing a partially signed document from a transaction

0 votes
Hi Chris, I did in fact create a ticket with our maintenance team so they are indeed aware of this issue. I will post back here for any updates.
Haris Haidary OneSpan Technical Consultant

Reply to: Removing a partially signed document from a transaction

0 votes
Hi Haris, Is there any updates regarding this issue? Thanks, Mitch

Reply to: Removing a partially signed document from a transaction

1 votes
We are still working on getting info for an update. From what I understand, this is only an issue with US Sandbox. I will check and see if there has been any progress since I last heard and report back.

- Michael

Director, Partner and Developer Technologies, OneSpan

Facebook - Twitter - LinkedIn


Reply to: Removing a partially signed document from a transaction

1 votes
I expect to have an update, Friday (or at least by Monday), on whether this will make the next release. Stay tuned.

- Michael

Director, Partner and Developer Technologies, OneSpan

Facebook - Twitter - LinkedIn


Reply to: Removing a partially signed document from a transaction

0 votes
Hi Michael, Any update on whether or not a fix for this will make it into the next release? Thanks, Mitch

Reply to: Removing a partially signed document from a transaction

0 votes
Sorry. Still awaiting official confirmation, but it is currently listed as part of the June release (11.3). If that changes, I will post back.

- Michael

Director, Partner and Developer Technologies, OneSpan

Facebook - Twitter - LinkedIn


Reply to: Removing a partially signed document from a transaction

0 votes
Hi Mitch, I've just tested on our preview environment (v11.3) and the issue is resolved. Version 11.3 is scheduled to be deployed for sandbox.esignlive.com on June 9th and June 20th for production (apps.esignlive.com).
Haris Haidary OneSpan Technical Consultant

Reply to: Removing a partially signed document from a transaction

0 votes
Hi Haris, Great to hear, I had noticed that it was included in the release notes and had been looking for the date it was being deployed. I'll post back on the 9th to confirm that thing are working again on our side as well. Thanks, Mitch

Reply to: Removing a partially signed document from a transaction

0 votes
hey Mitch, Unfortunately, i just got notified that version 11.3 for sandbox has been pushed back to June 12th. Sorry for the delay.
Haris Haidary OneSpan Technical Consultant

Hello! Looks like you're enjoying the discussion, but haven't signed up for an account.

When you create an account, we remember exactly what you've read, so you always come right back where you left off