Removing a partially signed document from a transaction
Monday, March 27, 2017 at 06:04amHello,
I am running into an issue when attempting to remove a partially signed document from within a transaction. I've made a similar post previously about a very similar issue which seems to have been fixed, but is now causing issues again.
I am unable to remove partially signed documents from within a transaction even after send the transaction back into a DRAFT status. I've tried both through the Java SDK and through the web UI and receive similar errors in both scenarios. This is only happening after the document has been signed at least once. I haven't run into any issue when attempting to remove a document from a transaction when that document has not been signed.
Web UI:
"Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team."
Java SDK:
"Could not delete document from package. Exception: HTTP DELETE on URI https://sandbox.esignlive.com/api/packages/pewIvP2WpvCcLAZEbodkqObP_nA=/documents/14953 resulted in response with status code: [500, Internal Server Error]. Optional details: {"technical":"EsepCommand failed and no fallback available.","messageKey":"error.internal.default","message":"Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team.","code":500,"name":"Unhandled Server Error"}".
Any info how how we can work around this issue and be able to successfully remove partially signed documents from transactions would be helpful.
Thanks,
Mitch
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Monday, March 27, 2017 at 07:49amReply to: Removing a partially signed document from a transaction
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