Thomas_Lang

Resending a Signing Invitation doesn't work

0 votes

Hi,

resending a signing invitation doesn't work. Not in the Sandbox and also not from the Web UI.

I actually don't believe I am making a mistake using both. Maybe the problem is in our package coding, wich however works fine with all other REST APIs we are using.

Any idea?

Best regards

Thomas


Reply to: Resending a Signing Invitation doesn't work

0 votes

Hi Thomas,

 

Thanks for your post! Can you share an example package ID where resending invitation didn't work? Besides the API failure, there also could be chance that your account has disabled the email template.

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to: Resending a Signing Invitation doesn't work

0 votes

The example Package: ID: MsJ2m4Fi4DoLqdt_fwU462xQTR8=

How can we find out if that function is not enabled in our account?

 


Reply to: Resending a Signing Invitation doesn't work

0 votes

Hi Thomas,

 

Like I expected, your account has "email.notify" template turned off. You can contact our support team ([email protected]) to check and set up your account settings.

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


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