Setting Timezone for signer

Approved Answer

mwilliams | Posts: 957

Reply to: Setting Timezone for signer

Thursday, January 31, 2019 at 07:44am

Hey Ryan, Take a look at this blog: https://www.esignlive.com/blog/onespan-sign-release-1121-time-zone-support

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Ryan_Coleman | Posts: 258

Reply to: Setting Timezone for signer

Thursday, January 31, 2019 at 11:24am

mwilliams, I've looked over the blog posting and I make all of the adjustments as per the blog. Do we need to have support make any account changes in order for them to take effect? Here is a snippet of what I am sending up.

        {
          "id": "Approval_1",
          "fields": [
            {
              "binding": null,
              "page": 1,
              "top": 124.8522022100002,
              "subtype": "FULLNAME",
              "height": 27.060000000000002,
              "left": 93.600000000000009,
              "width": 202.40480000000002,
              "type": "SIGNATURE",
              "value": "",
              "validation": null
            },
            {
              "binding": "{approval.signed}",
              "page": 1,
              "top": 124.8522022100002,
              "subtype": "LABEL",
              "height": 27.060000000000002,
              "left": 544.764984127,
              "width": 78.176799999999957,
              "type": "INPUT",
              "value": "yyyy-MM-dd HH:mm:ss z",
              "validation": null
            }
          ],
          "role": "BorrowerSignature0"
        }

I've also added this to our package creation. Here is a sample of what we send up.

{
  "status": "DRAFT",
  "type": "PACKAGE",
  "name": "My Test Package",
  "timezoneId": "CST"
}

When I go and do a signing, it puts the signing date label in GMT and not the CST value that is specified.

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mwilliams | Posts: 957

Reply to: Setting Timezone for signer

Friday, February 1, 2019 at 06:16am

Hey Ryan, Let me investigate. I'll get back to you, today, most likely. If not, Monday.

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Ryan_Coleman | Posts: 258

Reply to: Setting Timezone for signer

Monday, February 4, 2019 at 03:18am

mwilliams - Any word on this?

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mwilliams | Posts: 957

Reply to: Setting Timezone for signer

Monday, February 4, 2019 at 04:12am

Working on it, now. I verified that there is nothing that needs to be turned on in your account for this to work, so I will test, this morning, and let you know what I see.

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mwilliams | Posts: 957

Reply to: Setting Timezone for signer

Monday, February 4, 2019 at 05:07am

Hey Ryan, It appears there is a bug reported for this, already. The timezone is showing as GMT, but the time is correct (CST). Let me see if I can find a way around this and I'll get back to you.

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Ryan_Coleman | Posts: 258

Reply to: Setting Timezone for signer

Monday, February 4, 2019 at 05:37am

mwilliams - I can verify that the time is not correct. I just e-Signed this document on our sandbox account and the time is showing 2019-02-04 16:33:09 GMT. It was 10:33 AM CST when I signed this document which puts it at 4:33 PM GMT. I've attached a picture for you to view of this as well

Attachments

Wrong_Date.jpg13.41 KB

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mwilliams | Posts: 957

Reply to: Setting Timezone for signer

Monday, February 4, 2019 at 05:41am

Hey Ryan, I tested with your same code from above on creating the package and the time was correct for me, in CST. It just showed the GMT. In any case, if you want all times CST, please contact [email protected] and ask them to make your account default CST and to set your auto date format to also show CST. That should do it, for now, until the bug is fixed.

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Ryan_Coleman | Posts: 258

Reply to: Setting Timezone for signer

Monday, February 4, 2019 at 05:46am

Is this not something that can be specified in the package creation, like we are currently doing? Also, we checked the main account settings and it is currently set to CST. Is there some additional changes that support needs to make?

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mwilliams | Posts: 957

Reply to: Setting Timezone for signer

Monday, February 4, 2019 at 05:50am

As I said before, there is a bug where the timezone is not being displayed correctly. To get around this, support will need to set a variable in the default time pattern to correctly pull the timezone from the account. You times should be correct based on what you posted above. I used the same code and got the correct time (just the wrong timezone). If you are not seeing the proper time, still, please email me at [email protected] and we can schedule a time to look closer at this in a screen share or something.

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Ryan_Coleman | Posts: 258

Reply to: Setting Timezone for signer

Monday, February 4, 2019 at 07:56am

Michael, We've submitted a ticket on Thursday and the case number is #00114873. Can you push this through to them and see if they can make the necessary changes for us as we've been trying to get this going since Thursday. Thanks!

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mwilliams | Posts: 957

Reply to: Setting Timezone for signer

Monday, February 4, 2019 at 08:23am

I reached out to someone in support to see who owns your case. I will follow up with them when I hear back.

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mwilliams | Posts: 957

Reply to: Setting Timezone for signer

Monday, February 4, 2019 at 08:36am

The change should be made. The owner of your support ticket should reach out to you, soon. If there are any issues with the change, please let them know.

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Ryan_Coleman | Posts: 258

Reply to: Setting Timezone for signer

Monday, February 4, 2019 at 09:34am

Thanks for reaching out to support for us. Unfortunately, they set it to the wrong value so we will take it up with them.