Sudipta

Unable to upload pdf for signing

0 votes
We are trying to upload the attached PDF (eF2 - Sign.pdf) to eSignLive as a document to sign. It contains a signature block embedded in it. The error we get while ww upload it from eSignLive portal (image attached herewith) is the same which we get while we try the same using SDK. Following is the error we get from SDK: Could not upload document to package. Exception: HTTP POST on URI https://apps.esignlive.com/api/packages/8I3D8RMX4Ye7XKa0Rl9caUIfu2s=/documents resulted in response with status code: [500, Internal Server Error]. Optional details: {"messageKey":"error.internal.default","technical":"error.eslx.inputValidation.documentPreverifyError [#27dcc629-8f8f-4d48-8467-cb58577e3309]","message":"Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team.","code":500,"name":"Unhandled Server Error"} Can somebody please help us in understanding if there is something wrong with the document?

Attachments
eF2-Sign.pdf152.53 KB

Reply to: Unable to upload pdf for signing

0 votes
Hi, Were you able to upload this document before? Or this issue just started happening today?

Reply to: Unable to upload pdf for signing

0 votes
No. This is the first time I am trying to upload the document.

Hello! Looks like you're enjoying the discussion, but haven't signed up for an account.

When you create an account, we remember exactly what you've read, so you always come right back where you left off