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539 results matched your search criteria
email customization
Forum topic
OneSpan Sign
Hi, We are implementing electronic signature capture on some of our documents and I'm currently in the process of setting up outgoing notifications to customer once signature has been obtained. i.e signing ceremony is complete. For speed, I used the sandbox.
Customize "From" Email Address on Package Emails
Forum topic
OneSpan Sign
Hello, I'm looking for information around customizing the "From" email address within our Package email templates. Example: email.activate "from" : { "email" : "[email protected]", "display_name" : "e-SignLive" Background on our environment: We hav
Onespan Email validation
Forum topic
OneSpan Sign
Our api encounter multiple issues when update role emaile.g: [email protected] is considered invalid for onespan apiCould you clarify which type of email validation onespan api does? Beaucase it seems this is a false positive validation
Emails Regarding updates
Forum topic
OneSpan Sign
Is there a way to get an email when there is going to be a new release, we have been using onespan for 2 years through our loans origination system and we did not realize there were so many updates happening. 
Suppress Email to Signers?
Forum topic
OneSpan Sign
Can I turn off the email to signers? I had expected a     .withSettings(newDocumentPackageSettings()                             .withInPerson()) might do that, but I got the email this way too.
Partial Document in Email
Forum topic
OneSpan Sign
Dealing with another tricky requirement. For one of the signers, it is requested that the email contain only the signature page (and not any of the additional pages). Is there a good way to specify what pages should be sent out in the follow-up email post-signature?
Handle Email Bounce
Forum topic
OneSpan Sign
Hi, We have the requirement to display the user whose email has bounced. We have used EMAIL_BOUNCE event, but that event is not having all the information it feels. Please propose a possible way to get the data during EMAIL_BOUNCE.   Thanks,  Sumanta
email BCC list
Forum topic
OneSpan Sign
Hi, In the email template, for example email.decline, is it possible to have more than one bcc email, if so, how to configure multiple Bcc emails with corresponding display_name? the below sample only have 1 bcc email,
Email language issue
Forum topic
OneSpan Sign
Hi, We're experiencing an issue with our Email sent from OneSpan where we select the package's language as French, the signer's language as french, but they receive it in English.
Signer Email Notifications
Forum topic
OneSpan Sign
Using REST API to create the package along with the documents and return a response package id. After that, we initiate a REST API signerAuthenticationToken passing packageId and email address of the signer which then redirect to an iframe to begin the signing ceremony.
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