OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Using Authentication Token with REST API
Forum topic
OneSpan Sign
Hi, We are trying to use the REST API for creating packages, documents etc and currently we are using the API key in the request header to send the requests. However, we are not sure if we need to use the Authentication Token while sending the requests or use the API key in the request header. We
Customizing redirect after session expiration
Forum topic
OneSpan Sign
Hello, We have a business client who would strongly prefer that the signing experience does not redirect to the OneSpan sign-up/login page after session expiration.
Unauthorized Access Pops up Consistently With Valid Package ID
Forum topic
OneSpan Sign
Hi there, I am experiencing the error saying Unauthorized Access with the valid package ID "X8hRTbGl7GkXkdKoVxwJ92a6fqg=" when trying to create session token. I don't know why. Please advise. Thanks, Eddy
Integration with Pega - failed to retrieve session - unauthorized
Forum topic
OneSpan Sign
Hello, I am integrating with Pega and configured everything as per guide. But getting below error. I am passing API Key from my login as "Basic"+"XXXXXX" and using endpoint as - https://sandbox.esignlive.com/api/packages
Sender Token
Forum topic
OneSpan Sign
Is this sender token required in a json package? I ask because I get an error sending a package request stating "id": "sender" not found. This is just a sender not requiring a signature but sending a request package for signature of another user.
is this a bug?
Forum topic
OneSpan Sign
I'm using .Net SDK. I create token: string sessionTokenString = eslClient.AuthenticationTokenService.CreateSenderAuthenticationToken(id); and then
Find out if a Signer has opened an Email
Forum topic
OneSpan Sign
I hear from Account Reps at my Company that DocuSign has a feature that sends them an Email if the Signer has opened the Email sent to them by DocuSign. My ESign Customer Success Representative has informed my Colleague that ESign can do the same thing.
Signer Token Request
Forum topic
OneSpan Sign
When requesting a signer session token via REST API, we pass the packageId and signerId. How does the signerId: [email protected] match up with the json package?
Invalid Session Token
Forum topic
OneSpan Sign
Hi There, I am trying to create session token to access the eSignature in an iframe.
start signing ceremony via authentication token
Forum topic
OneSpan Sign
Hi, for InPerson signing, we manually launch signing ceremony with  GET https://sandbox.e-signlive.ca/access?sessionToken=token from Postman, I got the response as sessionId such as  {