OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Signature Timestamp Questions
Forum topic
OneSpan Sign
Hi Q1: Regarding The feature where the DateTimestamp appear as a background image, is this configured per APIKEY at account set up?
Object error calling EslClient.ReportService.CompletionReport for date
Forum topic
OneSpan Sign
eSginLive, I'm getting an object reference error when executing EslClient.ReportService.DownloadCompletionReport() for certain dates. The last couple of days I’ve received the following exception using the eSignLive api: Silanis.ESL.SDK.EslException: Could not download the completion report.
Extracting ip address, geolocation and signature date
Forum topic
OneSpan Sign
Hi, I want to extract ip address, geolocation and signature date of a signer. Can you help me please? Thank you.
KBA failure max tries not being enforced. Signers never get locked
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
Adding Initials / Date of Sign
Forum topic
OneSpan Sign
Hello! I'm trying to add extra fields to a transaction through the REST API but I can't get the extra fields to show up. So far I managed to add a free text field at the time of signing, but I can't get it to show the initials of the signer or the date of signing.
Signature Dates from completed package
Forum topic
OneSpan Sign
Hi, Is it possible to retrieve Signature Dates for all signers in a completed package?   Thank You.
How do I find the date when a package is sent
Forum topic
OneSpan Sign
Looking through the documentation and I'm unable to find a date for when the package was actually sent. Is this available somewhere?
Is it possible to Pre-Date a Signature using the .Net SDK?
Forum topic
OneSpan Sign
I just discovered that someone in our Company is downloading the Document, printing it and having the Officer manually sign the Document rather than using the Web Site to Sign a Document. Yes. She created much unnecessary work for herself.
Set the package expiry date programmaticaly
Forum topic
OneSpan Sign
Hi, Is it possible to set the package expiry date programmaticaly with the e-SignLive Java API? Can you provide a sample? Thanks!
Challenge - Date picker in answer
Forum topic
OneSpan Sign
Hi  Is it possible to have datepicker in challenge answer for date of birth etc...?   Thanks in advance!