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161 results matched your search criteria
Can a secondary signer be optional?
Forum topic
OneSpan Sign
Hi, I followed this guide to format my PDF to accept signatures for my client1 and client2. However, client2 is an optional signer.
IE - Enterprise mode - eSign Page is not displayed
Forum topic
OneSpan Sign
Hi We need to use IE with Enterprise Mode on. But eSign page can’t be displayed when ‘Enterprise Mode’ is selected(there is no problem to display the page when Enterprise Mode is un-selected). Please refer to the attached 2 pictures for details.
16MB limit
Forum topic
OneSpan Sign
It appears that if our senders upload documents close to the 16mb limit then the signers sign when the sender goes to download the documents they are receiving an error (attached below) which we know is NOT a network connectivity issue.
Service callback can't hit lower environment
Forum topic
OneSpan Sign
Hi All, We started implementing ESL in our company and we have two accounts, one is for production and the other used in lower environment, (dev and test), the problem is that, the sandbox cannot reach our REST service in test environment, (we did not test in production yet), it fails every time.
OneSpan integration with Laserfiche Cloud
Forum topic
OneSpan Sign
We are installing the OneSpan integration with Laserfiche Cloud and need some technical help.  
.Net sdk broken against sandbox due to disabling TLS 1.0
Forum topic
OneSpan Sign
According to the comment in this thread from the REST forum, Harris indicates that ESL turned off support for TLS 1.0 this week.
Custom field in callback notifications
Forum topic
OneSpan Sign
Hello,  We started integration with oneSpan and our applications and we are now facing issue with callback notification service. We have 2 applications which can initate signing process in oneSpan (sales app and hr app). Both has different client apps key configured.
Unable to generate API token
Forum topic
OneSpan Sign
Hello, I am in the process of testing the migration of API key to API Token. I created a client app in the test account, got the client id and client secret. But I can't retrieve the Token API from the ApiTokenConfig Here is the error message I get:
Authentication Token for Signer or Sender
Forum topic
OneSpan Sign
At my work place, we are trying to get a Sender Authentication token for a package using the below information /api/authenticationTokens/sender Authorization and Accept Headers are included. In Body, in the request payload, inlcuded packageId in JSON. Getting below error { "code": 404,
Customizing the Designer View programmaticaly
Forum topic
OneSpan Sign
In the same way as we can programmatically configure the Signing Ceremony via SDK (http://docs.esignlive.com/content/c_integrator_s_guide/sdk/k_customization/customizing_the_signing_cermony.htm) , we need to be able to customise the Designer View on a package by package basis. Currently this is pos
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