OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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ID Verification - Integration with Mobile Application
Forum topic
OneSpan Identity Verification
Dear Support Team,
KBA failure max tries not being enforced. Signers never get locked
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
Download jpegs of Validation Failed applications
Forum topic
OneSpan Identity Verification
Hi When we run {{baseUrl}}/api/transaction/{{transactionID}}/verification and get the reasons for failure, there are the URLs in the response that point to the jpegs of the submitted ID and selfies. Is there a way for us to download these?  The URL begins like below
disabling the Signer email
Forum topic
OneSpan Sign
Hi, We are using the following API to retrieve the signer signing url GET /packages/{packageId}/roles/{roleId}/signingUrl We are controlling the signing process from within our host application by providing the signing url to the signer as an iframe within our application.
F5 or refresh page gives a token error when using an Iframe with a one span URL
Forum topic
OneSpan Sign
One of our customer is using a Iframe with one span sign URL embedded in .net 5 mvc web application. The problem is that if a user refresh the page they get an error access unauthorized your authentication token is incorrect. "Accès non autorisé.
iFrame in Chrome
Forum topic
OneSpan Sign
When accessing a session URL, I can see that eSignLive returns a few 302s and the browser does some redirects. For whatever reason, Chrome cancels one of these redirects when it's in an iFrame (https://sandbox.e-signlive.com/packages/{packageId}/sign).
New User Experience Designer
Forum topic
OneSpan Sign
Im using the REST API and doing a POST to /authenticationTokens/sender to get a SenderAuthenticationToken.
attempting to use Simple PHP Web Application
Forum topic
OneSpan Sign
Hi. I am trying to implement the sample code provided at https://www.esignlive.com/blog/esignlive-how-to-creating-a-simple-php-web-application/ I have changed the API Key to the API key in my account and url . private $url = “https://sandbox.e-signlive.ca/api”; private $key = “XXXXXXXXXX”
Whitelist IP Addresses
Forum topic
OneSpan Sign
Hi, Reading older posts I could gather that following are the IP addresses for Sandbox and Production environment. v11.0 Sandbox US: Environment URL: https://sandbox.esignlive.com Primary IP: 54.85.59.26 Secondary IP: 54.164.84.186 Outbound IP: 54.84.89.182 v10.13.3 Production US: Environment URL
Receiving callback from e-signlive
Forum topic
OneSpan Sign
I have registered http://xyz.com/dir/api/CallbackLog/Log as callback Url on account page. I have also created API controller method public static void Log(CallbackLogModel model) { ......... } where model is JSON model I expect to be posted to the specified url. Also based on your documentatio