OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Sandbox Issues
Forum topic
OneSpan Sign
Guys, I sent this to support yesterday but have not heard back from them as of yet. Case Number: CS0005490 I am having the same issue with two packages that are up in the sandbox right now. I am not able to accept the Default Consent document on any signer.
Text Anchor to Identify Signature Field
Forum topic
OneSpan Sign
I have been using a form field anchor [Signer1.Fullname1] to identify where a signature field is supposed to go when sent through the API. However, most of the documents we create in our system are done so using fpdf, so there will not be any form fields to name.
Client/javascript event hook to embed document within a website
Forum topic
OneSpan Sign
Having this url allows us to embed the signing session within our website via an embedded iframe -> https://sandbox.e-signlive.com/access?sessionToken={signerAuthenticationToken} However, it does not allow us to get real-time/client-side status check as the signers accomplish the signing
Document Preview
Forum topic
OneSpan Sign
Hello all, we require to add preview functionality to our system before sending a document to signers. I couldn't see an API for this. Does Onespan provide a preview URL?
Text Anchor - multiple locations
Forum topic
OneSpan Sign
I have the same text in multiple locations in a document, and I want a signer to sign each of them. Using Text Anchor since there are a random number of pages. I want to place a signature block relative to the phrase “Lessor:” There may be 1 location, or 100……. How do I tell eSL to do th
Handover link not showing
Forum topic
OneSpan Sign
Hi, We are noticing that the handover link is not showing after signing all the documents. Steps to reproduce: 1. We create a package with 4 signers 2. User 1 signs everything works fine, we see the handover link. 3.
Creating group of multiple signature or initial fields where signer can sign one of them
Forum topic
OneSpan Sign
We have a scenario where user should initial on one of the signature fields from a group of fields (like a radio button group). We have multiple questions where we want the signer to initial on one choice.  e.g.
GetGetSigningStatus REST and SDK giving different outputs for same input
Forum topic
OneSpan Sign
We are in process of changing OneSpan SDK to OneSpan REST   In SDK we are retrieving the status using GetSigningStatus(objPackageId, signerId, null) which giving us 'InActive' status as output.
Can you mix-and-match remote authenticated signing with in-person signing within a single signature package?
Forum topic
OneSpan Sign
Hello, we currently are using e-signature packages (created using the RESTful API) where all signers are fully remote e-signers.
Required & Editable Text Fields on Documents in Signing Ceremony
Forum topic
OneSpan Sign
I have a few questions in regards to text fields on documents in the signing ceremony: Can we make the text fields on documents Required or Optional? Can we specify which signers we want to have Required or Optional text fields attached to?