543 results matched your search criteria
Forum topic
OneSpan Sign
We have encountered an issue where customers who have an "_x" in their Email address are not receiving their esignlive Emails.
Upon investigating the code it seems the EsignLiveJSONHelper.remove_x(String jsonString) method removes all instances of "_x" due to the naming convention of some objects d
Forum topic
OneSpan Sign
Hello.
I have a created a transaction and assigned to it a Sender (different from the Owner).
As such, callback errors are being sent in emails to the sender. Is it possible to add a configuration so that the owner receives those emails as well?
Thank you
Forum topic
OneSpan Sign
Hi,
How would I go about changing the email address associated with my OneSpan account?
Forum topic
OneSpan Sign
Hi,
Is there an API that we can call to resend the signing email to a specific signer?
Thanks,
Sara Izad
Forum topic
OneSpan Sign
Hi Team,
Email failed to deliver to the Customer, but received EMAIL_BOUNCE event with message OOTO, which is incorrect in this case, it should send message as "BOUNCED" right?
FYI,
Email messages after delivery fail
Forum topic
OneSpan Sign
My transactions usually have the same signer for the first and third signer. I give the signer the sending URL and they enter their own name and email address for the first and third signer, and they enter the second signer's name and email address as well.
Forum topic
OneSpan Sign
Hello,
Users are complaining that they all receive an email when signing is completed.
Forum topic
OneSpan Sign
Hi Duo,
Hope you are doing well!
Forum topic
OneSpan Sign
Hi there,
I have been trying to update documents that have FULL_NAME signers to HAND_DRAWN signers using the JAVA SDK.
Forum topic
OneSpan Sign
Hi,
I was wondering if it was possible to update a signer's email address after a package has been sent?