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272 results matched your search criteria
Creating transaction without X Y coordinates
Forum topic
OneSpan Sign
Hey team, We have a client who are asking this question: "I still have issue creating the transaction without the position X and Y. I tried assigning the layout but still doesn’t help. We want to avoid having to pass in the X and Y coordinate of the signer field and just use the template to automa
opt out email
Forum topic
OneSpan Sign
Hi, there are 2 questions want to ask: 1) when client click the opt out button in the signing ceremony, it redirect to login page, is it could be configured somewhere? 2) in the default email, it only showed the signer with email address, but not Signer's name, is it possible to update the email t
merge account
Forum topic
OneSpan Sign
Hi, I want to merge one owner account to another account. from the merge sender option, 3) before merging the account owner to another account, please set one of regular sender of origin account as account owner.
Expiry Date for Customer Emails
Forum topic
OneSpan Sign
Good afternoon,    I have 2 questions. 1. For a signing event does the email link ever expire for the customer ?
Thank You Page (desktop vs mobile experience)
Forum topic
OneSpan Sign
Hi, Our application is not seeing the thank you page in the desktop (iframe) ux.
Delete or Trash?
Forum topic
OneSpan Sign
Hi team, In our workflow, we allow our user to delete their transaction.
Text tag name
Forum topic
OneSpan Sign
I have one question regarding Text tag, can we define a name for a text tag? For e.g, in the below text tag, can we set a name as well? So that when we retrieve the value we know that the value corresponds to that particular field.
"createdDate" in callback Json payload
Forum topic
OneSpan Sign
HI two questions about "createdDate" in callback json payload -      1. Is "createdDate" a timestamp of when event occurred?     2. If "createdDate" is a timestamp of when event occurred, then will it always be populated in the callback?
Click to Sign showing at Top-Left Corner of Document
Forum topic
OneSpan Sign
I was trying to figure out why the "Click to Sign" Box was showing up in the top left corner of the Document. My assumption was that it meant that I was not properly placing it as an offset to an Anchor, Even though my Code does try to do that.
Login to eSignLive via my software
Forum topic
OneSpan Sign
Hello, I'll try to explain my problem as clearly as possible. I work in a company who develop a software in 4D (programming langage) We sell this software to different client and we would like to integrate eSignLive in our software (that means that the client generate documents in the software and
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