OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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DRAFT Packages not visible
Forum topic
OneSpan Sign
Hello, just started to work with the REST API. currently working thru the Python test cases / examples. i have two initial observations. 1.
Error in sandbox retrieving signed pdfs with Java SDK
Forum topic
OneSpan Sign
We just started receiving this error in the sandbox environment when attempting to download signed pdfs.  I don't believe anything has changed on our side for quite a while now.
email template Account Invitation
Forum topic
OneSpan Sign
How does this template get generated in French if all we input is the users email address?
Can Package Signer email/SMS # Be Changed After Creation via the API?
Forum topic
OneSpan Sign
If a package has already been created, can the email address and SMS phone # be changed via the API?
Extracting ip address, geolocation and signature date
Forum topic
OneSpan Sign
Hi, I want to extract ip address, geolocation and signature date of a signer. Can you help me please? Thank you.
change existing account email ID
Forum topic
OneSpan Sign
Hi, How would I go about changing the email address associated with my OneSpan account?
User is already defined for this role
Forum topic
OneSpan Sign
Hi I'm getting this error but not sure how to debug it. Is there a way to know which user it is referring to? Req: {"sender":{"email":"[email protected]"},"settings":{"ceremony":{"events":{"complete":{"dialog":true,"redirect":"https://www.google.ca/search?q=beaches&biw=1680&bih=905&tbm=isc
What IP Addresses to whitelist for communication to eSignLive?
Forum topic
OneSpan Sign
What are the inbound IP addresses for eSignLive? And do these change with the new Sender UI (i.e. the new *.esignlive.com domain vs. *.e-signlive.com)?
Use case questions
Forum topic
OneSpan Sign
Hello, I have a client who is wanting to confirm whether the below is supported: 1. When using the standard eSignLive buttons from a standard Salesforce object such as Contacts, I would like the attachment of the record to automatically appear as an attachment of the package to be sent.
Need a prompt/reminder at the time of signing ceremony
Forum topic
OneSpan Sign
Hi, We are implementing eSignature application for our field agents who would solicit electronic signature from their client on their tablet. Business has provided us a requirement that at the time of signing document XYZ, there needs to be a prompt or a reminder for the agent in Section 3 & 4 o