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283 results matched your search criteria
Send docs in PDF after signing
Forum topic
OneSpan Sign
Hi there!  It would be nice to specify that documents ALWAYS attach after a signing package is complete.  This currently has to be done per signer and in our industry, I want to ensure that ALL signed docs get sent to ALL signers by default.  Is this possible?
In-person vs remote at signer level - Emails
Forum topic
OneSpan Sign
In our workflow, some signers may be in person and others remote on the same package.
Default OSS Session to always be in-person?
Forum topic
OneSpan Sign
Use case: we have situation where the client is ALWAYS going to be doing in-house, in-person signings. Documents are produced from their Enterprise App with embedded text tags, and sent to OSS via the print driver.
Querying for Packages Recently Completed, Expired, Etc.
Forum topic
OneSpan Sign
I need to query for packages that changed status (e.g. completed, expired, opted out, sent) within a given time frame. For example, I may want to query for all packages that expired since yesterday, regardless of when the package was created.
ERROR: The email is already in use for this package
Forum topic
OneSpan Sign
Guys, While trying to send a package, I got this error. "error.validation.userAddition.duplicateEmailUsage - Error Message: The email is already in use for this package. - Error Name: Validation Error - Technical Info -"  
duplicate email.complete
Forum topic
OneSpan Sign
Hi team, In our current implementation, the email notifications for package completion event are meant to be sent for each signer, and CC to the package owner by default. For example, if you have two signers, then the package owner will receive two notifications in total as it is meant to be.
package attributes in email
Forum topic
OneSpan Sign
Hi Is there a way that custom package attributes can be shown in the email sent to the signers. https://developer.esignlive.com/guides/feature-guides/package-attributes/ For example I might need some additional text in the email for only some of the signers.
Query package fails only for 'Change Signer' usecase
Forum topic
OneSpan Sign
Hello, We have integrated our salesforce application with onespan using APEX SDK for our signature use cases. We have setup below usecase which is working fine. 1. Sent e-signature request to John smith (only one signer on the package). 2. John Smith signs the document. 3.
Is it possible to change status from OPTED_OUT to DRAFT?
Forum topic
OneSpan Sign
I've tried to do a status change on OPTED_OUT package to DRAFT (edit data, then set it to SENT). Request PUT /api/packages/PACKAGE_ID HTTP/1.1 Accept: application/json,application/zip,application/pdf,text/html; esl-api-version=10.7 Accept-Encoding: gzip, deflate Authorization
Troubleshooting Callback
Forum topic
OneSpan Sign
Is there a way to troubleshoot why my callback is not working?
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