OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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email customization
Forum topic
OneSpan Sign
Hi, We are implementing electronic signature capture on some of our documents and I'm currently in the process of setting up outgoing notifications to customer once signature has been obtained. i.e signing ceremony is complete. For speed, I used the sandbox.
Iframe cookie issues
Forum topic
OneSpan Sign
Hi there, We are loading our documents in an iframe and are encountering errors with client browsers that have Third-Party Cookies disabled.
Ability to limit "Save Layout" to Manager Level access only
Forum topic
OneSpan Sign
I would like to request an enhancement that would only allow a user that is defined as either an Owner or Manager to the "Save Layout" button. We have one area that creates and manages the Layouts for the documents we are utilizing for eSign.
500 Error creating package
Forum topic
OneSpan Sign
Hey there, I've got some established code that is able to create packages consistently. However, I've run across a particular set of documents / metadata that is preventing the server from creating. This is the error from SDK: The remote server returned an error: (500) Internal Server Error.
Package signed by one signer and not the other gives error
Forum topic
OneSpan Sign
We receive the following error message if the package is signed by the one individual and not the other when we do a check status call. Could not get signing status. Exception: The remote server returned an error: (404) Not Found.
Error 500 when adding a new signature on an "In progress" transaction
Forum topic
OneSpan Sign
Hi. I have just started working with the API and the .NET SDK, because I wasn't able to add another signer from the sandbox WEB UI to a recently created transaction. This just occurs when one or more of the recipients have already signed the document.
SAML SSO Changing Email Address Creates New User
Forum topic
OneSpan Sign
When user change email address (ex: email domain changed or user get married) results in a new account generated in OneSpan eSign. So there is a chance for a user to lose access to his/her documents and results in duplicate user accounts.
Receiving callback from e-signlive
Forum topic
OneSpan Sign
I have registered http://xyz.com/dir/api/CallbackLog/Log as callback Url on account page. I have also created API controller method public static void Log(CallbackLogModel model) { ......... } where model is JSON model I expect to be posted to the specified url. Also based on your documentatio
How do I set the FromFile option on a capture field
Forum topic
OneSpan Sign
What parameter can I use on a capture tag, to set the fromfile value to true. I cannot find it anywhere. This is what I've tried, but it is not a valid parameter:
Creating a signature package with separate signers and a different sender still shows the sender's name in the list of signers in the signature box placement web GUI
Forum topic
OneSpan Sign
Hello all, My goal is to enable an admin person to easily assist with a signature package (they will be the sender) but where the admin person is strictly the sender and will never be a signer.