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How to Download "AuditTrailDocument" from esignlive account
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Hello,    Could you please provide some sample REST API code or URL/Details to download a "AuditTrailDocument" as PDF. The information in this location are not clear.
Assign Signer info to Layout Placeholder
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Hi, I have a requirement where I need to assign Signer details to a specific placeholder in a layout.
How to set the callBack timeout settings for waiting more time
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Hi , Enabled the Callback timeout to be configured to give the Callback endpoint extra time to process a Callback request. For above change where can we add timeout settings is it account level or need to append time out parameters to callback url. Thanks In Advance, Srinivas
Is there way to set Language on Signer Level
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Hi, Chinese is not working on package level. We have application and deployed the JAR file but Locale is not working for CHINESE. It is working for rest all Language. Dont know exact issue because it is Siebel Application and we can only deploy JAR.
single step package creation classissue with prod account
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Hi Team , As suggested by you we are using single step package creation call where in package creation, doc upload and status sent happens at one go .For this we are using silanis provided java class. This is wrking perfectly fine in all environments but when we moved to production , its giving conn
Downloading Documents Zip file API not working
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OneSpan Sign
Hello,I have been trying to test the Download Documents zip REST API and it's not working. I've tried through the sandbox and also via postman but I keep getting the following error: 
delegated signing with fromfile=true
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Below are the step we use for hand drawn signature capture using api
Accessing a Package's Audit Info
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OneSpan Sign
Sorry for all the different posts, but I thought it'd be better to have each question separately so they're easier to search. Another thing I'm going to need to use is to get the Audit information like in the evidence summary PDF I can download, only the listing of events from the SDK.
"messageKey":"error.validation.verifyDocument.couldNotBeFlattened","message
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OneSpan Sign
Hi Team, I am trying create a package with pdf document part of package.
Is There a Way to Unlock Secured PDFs Without Using Adobe Acrobat?
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 I’ve actually faced this problem, and I had a PDF that I could open but couldn’t print or copy anything from—it was really frustrating.