OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

491 results matched your search criteria
When customer charged for this service
Forum topic
OneSpan Sign
I am currently creating a report about how many customer are signing the documents in one particular months. I was wondering when is customer charged during this process of signing the document, is it when customer actually signed the doc or is it when sSign have send the document to user.
Auto focus on next signature
Forum topic
OneSpan Sign
Hi, Is there a way during the signing ceremony to automatically scroll to the next signature once one has been signed? Docusign has this feature so I thought esign might as well.
Access Denied after finishing inPerson Signing Ceremony
Forum topic
OneSpan Sign
Hi, I have this transaction 5nV_eLwkh_vz6cF_onxxO2J3QP4= in sandboxe-signlive.ca. After performing inPerson signing ceremony, The Thank you page show access denied.  
disableDownloadForUncompletedPackage
Forum topic
OneSpan Sign
Hi For the package id 3W4u7y3fgdBUMmSE0ZciFWdUzNo= , the disableDownloadForUncompletedPackage was set to false however I cannot see the download button during the signing ceremony Please see the attached screenshot. Thanks mario
CreateSessionToken vs. GetSigningUrl
Forum topic
OneSpan Sign
Please explain the difference between SessionService.CreateSessionToken( ) and PackageService.GetSigningUrl( ). If I want to embed the signing ceremony in an iframe in a web app, which of those two methods should I use? Thanks,
optOut effect
Forum topic
OneSpan Sign
Hi What is the effect of a person clicking on the opt out button. Is the effect limited only the current signing ceremony. Or will that person's email be always opted out Thanks Mario
saveAsLayout
Forum topic
OneSpan Sign
Hi What is the SilanisHeaderGlobalActions When are the SilanisHeaderGlobalActions displayed. I notice that the download button is displayed only after the signing ceremony is completed. Whatis the effect of setting saveAsLayout = true thanks mario
Only render document to be signed inside iframe
Forum topic
OneSpan Sign
I would like to only display the document to be signed inside the iframe rendered on my side. How can I achive that? I have tried modifying ceremony settings but still I get a lot more elements. Thanks
Signer email with all Capital letters does not generate signing ceremony token.
Forum topic
OneSpan Sign
Hi, Signer email with all Capital letters, for example [email protected] does not generate signing ceremony token. But package id is generated. Can you please help me to solve this issue? Thanks.
I can't counter-sign the main Contract since the Customer did not sign the Rider
Forum topic
OneSpan Sign
The Customer accepted the Disclosures and Consent and signed the Contract but left the Rider unsigned. Therefore I cannot sign the Contract because it violates the Signing Order. How can I get past this outside of asking the Customer to sign the Rider?