Signer email with all Capital letters does not generate signing ceremony token.

Hi Engg, Which API call you are currently using to generate Authentication Token and what error did you receive? From a quick test, and all capital letters in Email will be converted to lower case once your Role is created in your package. So please try generating the Signing Ceremony Token with the all lower case email and see whether it works. Duo

If all letters are lowercase, it generates token. So, is there any way to work with Uppercase without converting to lowercase?

Hi engg, Which environment are you in? I tested on US2 sandbox and prod with API :

POST /api/authenticationTokens/signer/multiUse
{
  "packageId":"1y-_iw5EYgfV1ZEwLAIQX9pC3rI=",
  "signerId":"[email protected]"
}

I can get the Authentication Token from response and seems this API call is not case sensitive. Duo