OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Timestamp shows different timezone for the same Email id in different txns
Forum topic
OneSpan Sign
Hello Team, Greetings for the day. I use the same sender (Myself) in the sandbox and the time zone on my account is EST. Breakdown of scenario: Transaction 1: Sender: Myself(ESL registered email with EST timezone in the account) Signer: Myself w
Error retrieving Designer view with sender account in package
Forum topic
OneSpan Sign
I'm trying to load the classic Ui designer view in an iFrame. I have changed the way I'm creating the package to include a sender account.
AccountService Class instantiation
Forum topic
OneSpan Sign
Sender sdr = new Sender(); AccountService accountService = new AccountService(); sdr = accountService.GetSender("##########");
Authentication Token for Signer or Sender
Forum topic
OneSpan Sign
At my work place, we are trying to get a Sender Authentication token for a package using the below information /api/authenticationTokens/sender Authorization and Accept Headers are included. In Body, in the request payload, inlcuded packageId in JSON. Getting below error { "code": 404,
Issue with PUT call only on Sandbox
Forum topic
OneSpan Sign
Guys,I am getting this error when trying to update the package status of a package. Is there something going on with the PUT call? I am able to do the other POST calls.url - https://sandbox.esignlive.com/api/packages/{transactionID} 
Auto Signing
Forum topic
OneSpan Sign
Getting really close to having all my questions answered. Thanks to Mwilliams and Harishadairy for all the help. Hopefully this is the last big issue.
Sender and Owner event notifications emails
Forum topic
OneSpan Sign
Hello. I have a created a transaction and assigned to it a Sender (different from the Owner). As such, callback errors are being sent in emails to the sender. Is it possible to add a configuration so that the owner receives those emails as well? Thank you
Setting up Signers group
Forum topic
OneSpan Sign
We have a requirement, to setup a group of signers, where the email notification goes to a email group, and whoever part of that group can pick the request from queue and make progress in signing ceremony. Is it possible to setup the signers in a group without Sender access? When we test setting u
Need information for sender account delete and update API call
Forum topic
OneSpan Sign
We are unable to find delete and update related API method call for sender account in eSignLive documentation. We have refereed this page of documentation: http://docs.e-signlive.com/doku.php?id=esl:api:e-signlive_account#get_accoun Please also provide information how we can suspend sender account
Upload Document From History
Forum topic
OneSpan Sign
Hi team, One of our client is asking about this feature, which was used to be available in Classic Sender UI, while not yet implemented in New Sender Portal. Client is using Java SDK, so is it supported in Java SDK?